Returns/Service
Your Satisfaction is important to Competition Electronics. If you need to return a product, we will make every reasonable effort to satisfy you. In most cases, service work has a one week turn around time. We do not require a return authorization or phone call to process your service request.
Return Form
Complete this form where applicable to ensure your return is processed correctly. Include a copy with the product you wish to return.
Download Return Merchandise Form
- Keep a copy of the return form for your records.
- Return item(s) and all related components to Competition Electronics Inc. (in original packaging if possible).
- Ship packages via a traceable carrier such as UPS, FED EX, or USPS. (C.O.D.’s are not accepted)
- Any warranty work performed will require a dated sales receipt.
Defective Merchandise
If you discover what you believe is a product defect for any Competition Electronics product, please contact Competition Electronics, Inc. technical support at 815/874-8001. Some problems may be due to an operating consideration that needs further explanation. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
If you have any questions about your product, call us between 8:00-3:30 CST, Monday thru Friday at 815-874-8001, FAX: 815-874-8181.
International warranty claims are welcome, but it will be the customers responsibility to cover the shipping costs without exception.
30 Day Return & Refund Policy
If you are not satisfied with your CEI purchase, please send the product back following the above instructions. In order to receive a refund or exchange, the product must have been purchased from Competition Electronics. You must provide a copy of the dated sales receipt. The product must be returned to the CEI warehouse within 30 calendar days of the dated sales receipt. All products must be in like new condition, packaged in the original, unmarked packaging including any accessories, manuals and documentation that was shipped with the product. A refund will be issued in the same form of payment the product was purchased with, minus shipping/handling charges.
If you have any questions about your product, call us between 8:00-3:30 CST, Monday thru Friday at 815-874-8001, FAX: 815-874-8181.
Repair Price Guarantee
Competition Electronics will recondition to working order any product returned to us regardless of condition for no more than ½ current retail price (plus shipping) if it is still part of our current product line.
Please send to:
Competition Electronics Inc.
Attn: Service Dept.
3469 Precision Drive
Rockford, Il 61109
USA